Policies

Thank you for choosing That Therapy & Support Hub for your allied healthcare needs. This Privacy Policy applies to That Therapy & Support Hub ACN 664 914 863) (“TTSH”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines our practices regarding the collection, use, disclosure, and storage of your personal information, and your rights in relation to your personal information, including how to complain and how we deal with complaints. We will handle your personal information in accordance with this Privacy Policy, the Privacy Act 1998 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

By accessing our services, you consent to the practices described in this policy. 

In this Privacy Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not.  It does not include de-identified information.

1. Collection of Personal Information
   
   We collect personal information necessary for the provision of healthcare services and to comply with legal requirements. The types of personal information we may collect include, but are not limited to:
   • Name, contact details (including your name, address, email address and phone number);
   • other identifying information (including your date of birth, gender identity, emergency contacts);
   • information about your dealings with us (including any enquiries you submit by email or through our website);
   • financial information (including your bank or credit card account details for invoicing and payment purposes);
   • government identifiers where applicable to your service (including Medicare numbers, NDIS numbers, Centrelink numbers etc)
   • any other personal information that may be required to facilitate your dealings with us (e.g. your occupation;
   • other sensitive information (e.g. diversity information, ethnicity, languages spoken, lifestyle preferences etc.).
   
   The types of health information we may collect about you include:
   
   
   • medical history, including details of any current health conditions and any treatments which you are currently undergoing;
   • billing information (including your Medicare, DVA, NDIS, My Aged Care and/or health insurance details, where relevant);
   • health services you currently receive and those you will be provided;
   • details of your current health provider(s) (including their name, email address and phone number); and
   • other information relevant to your healthcare needs.
   
   
2. Collection of Personal Information
   
   We will collect personal information from you in a reasonable, lawful and unintrusive way. We may collect your personal information through various means, including:
   
   
   • from your direct dealings with us, e.g. from in-person consultations, phone calls, emails, when you interact with us via our website, feedback surveys, and electronic forms;from your family members, significant others, emergency contacts or advocates; and
   • your medical practitioners or other health service providers or facilities.
   
   
3. Use of Personal Information
   
   We use the personal information we collect for the following purposes:
   
   
   • providing healthcare services and treatment plans and other health services;to enable your medical practitioners or other health service providers to provide care and support services;processing payments and billing for services rendered;sending appointment reminders and important updates related to your care;communicating with you regarding your health and treatment;complying with legal and regulatory requirements, resolving any disputes and enforcing our agreements and rights with third parties;improving our services and conducting internal research;obtaining feedback through surveys to enhance patient experience;managing, conducting and improving our business and services.
   
   We do not sell or trade your personal information to third parties for marketing purposes.
   
4. Security of Personal Information
   
   We store your personal information in hard copy and electronically. We take the security of your personal information seriously and implement reasonable and appropriate measures to protect it from unauthorised access, disclosure, or alteration. These measures include:
   
   
   • Using secure systems and encryption technology;Restricting access to personal information to authorized personnel only;Regularly monitoring our systems for potential security breaches; andConducting staff training on privacy and data security best practices.
   
   
5. Access and Correction
   
   You have the right to access and request a correction of the personal information we hold about you. If you wish to review or update personal information, please contact us using the details provided in the “Contact Information” section below. If you satisfy us that any personal information we hold about you is not accurate, complete or up-to-date, we will amend our records accordingly.
   
   In processing your request, we will comply with our obligations under the Privacy Act, noting that we may need to verify your identity before we allow you to access or correct your personal information and are permitted to withhold the disclosure of personal information in prescribed circumstances.
   
   
6. Retention of Personal Information
   
   We will retain your personal information for as long as necessary to fulfill the purposes it was collected, as outlined in this Privacy Policy, or for a longer period if retention is required for the purpose of discharging our legal, accounting and reporting requirements. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
   
   
7. When you visit That Therapy & Support Hub details of your visit may be logged in the following ways:
   
   
   • Standard web server logging
   • Google Analytics. Google Analytics uses cookies to accumulate analytics data. This analytics data is used for the purpose of determining the volume and types of usage of the That Therapy & Support Hub web site. Details of Google’s usage of this data may be found at https://policies.google.com/technologies/partner-sites
   • • Error logging generated by components of the https://thattherapysupporthub.com.au web site, which may occur from time-to-time.
   Information logged may include, but may not be limited to:
   • Your IP address
   • Time and date of access
   • Page or asset (image, video, etc) accessed
   • Web browser user agent identifier
   If you contact us via our Contact form, we also store the following information which you provide via the contact form:
   • Your name
   • Your email address
   • The content of your message
   
   
   
8. Contact Information
   
   If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at:
   
   That Therapy & Support Hub 98 Russell Street Toowoomba Qld 4350 Ph: (07) 4630 6156 Email: Admin@thattherapysupporthub.com.au
   
   If you make a complaint, we will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at GPO Box 5218, Sydney NSW 2001 or by email to enquiries@oaic.gov.au.
   
   
9. Changes to this Privacy Policy
   
   We may update this Privacy Policy from time to time, and any changes will be posted on our website with the updated effective date. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.
   
   By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
   
   This Privacy Policy is current as at August 2023.